FAQ


Where do I return my jacket, I live in USA/Canada?
First you need to exercise your right to cancel in writing by email to customerservices@muubaa.com.  Then please address the parcel to:
Seko Logistics, Prologis Park, Suite 402, 4 Aurora Drive, Cranbury, New Jersey, 08512 USA

What is the right jacket size for me?
Most Muubaa jackets are designed to be fitted. For these jackets, if you are likely to be wearing layers underneath, then we suggest you go up a size. We are happy to provide specific garment measurement on request. For additional sizing details please see our Size Guide.

How do I protect my jacket from rain?
If you have a hand finished Muubaa garment then you are best to completely avoid the rain or always carry an umbrella as rain drops may mark the finish irreversibly.
If you have a non-hand finished garment then it will withstand very light showers.  You should allow the jacket to dry naturally hanging away from any heat source and do not wipe with a cloth. We still suggest you avoid the rain.
We do not recommend any protective sprays as these may alter the finish of the leather.

How long does it take to deliver my jacket?

UK - Takes 2 to 5 working days. Usually 2-3.
WESTERN EUROPE - Takes up to 7 working days.
REST OF THE WORLD (exlcuding Russia) - Takes up to 14 working days.
RUSSIA  Business Addresses Only - Takes up to 14 working days.
NEXT DAY UK DELIVERY - (£7 charge)
Orders before 1pm (GMT) arrive next working day.
SAME DAY UK DELIVERY - (£12 charge)
Orders before 2pm (GMT) arrive same working day

Can you deliver to a PO Box?
No we can't I'm afraid as all deliveries must be signed for.

Can you deliver to my work?
Yes we can. This is often the best option if you work, as someone must sign for the delivery.

Do I pay for the shipping costs?
If your order total is £250 or more then shipping is free.  Otherwise shipping to UK is £5, Western Europe is £10, Rest Of The World is £15.

What courier service do you use?
For UK and most of Europe we use DPD.  For same day delivrey we use E-Couriers & Mission Despatch.
For the rest of the worlds we use UBX. In some countries they pass the delivery to other couriers for the last part of the delivery. This is still trackable through UBX.
For Russia, due to  import restrictions imposed by the Russian government, we have to use Royal Mail International Airmail.  It is still trackable but can take up to 30 days to arrive.
 
Do DPD drivers leave pick up notes?
DPD drives do leave pick up notes, except for parcels delivered in Germany.
 
My UBX or DPD tracking number doesn’t work?
Most often this is because your order is still on its way to UBX dispatch office from the Muubaa warehouse; we suggest you try to track it after 6pm. If your tracking number does not work after 6pm, contact customerservices@muubaa.com and we will investigate it for you.
 
Do I have to pay for returns postage?
If you are returning items that are not faulty then you do have to pay the postage costs.  If the item  you are returning is faulty contact us and we will advise regarding posting to us for free (in UK) or receiving a postal refund (outside UK).
 
My jacket arrived faulty what do I do?
Please send it back to us. If it can be repaired then we will do so free of charge, or we'll replace it with a new one. If the garment is out of stock we will refund you.  See full returns policy here.
 
My Muubaa garment has become damaged. Can you repair it?
If you send us back your Muubaa garment we will be happy to repair it free of charge, if possible. You will have to pay the postage to get the jacket to us and we'll consider refunds of this amount on an individual case basis.
 
My favourite jacket is not listed on Muubaa.com anymore, where can I find it?
We sell a number of older lines on our Amazon store, so you can search there.
 
Jacket not in stock - Can I go on the waiting list?
If we know there is a delivery coming in, then we will take your contact details and let you know. Most of the time though items are not in stock because they are sold out.
Check with us via customerservices@muubaa.com 
 
Where can I find Muubaa stores in UK?
We are stocked in a number of boutiques and leading department stores throughout the UK. In London you can find us in Harvey Nichols, Liberty, Fenwick Bond Street and John Lewis Oxford Street. For other UK locations check our interactive stockists map.
However, the largest selection of styles is available here on our website.
 
Where do I find Muubaa stores (International) ?
We are stocked in a large selection of international boutiques and stores. Check our interactive stockists map, but bear in mind that we hold the complete Muubaa range right here on our website.
 
How do I get rid of perfume odour on my Muubaa?
We suggest you put your jacket in a cardboard box, fill it with wrinkled newspapers, close it and leave it for 2-3 days, the paper should absorb the odour. If you live in a dry climate, hang it outside for 24 hours. These methods are not guaranteed.
 
When does the sale start/end?
We only announce sale start and end dates in advance to our mailing list. You'll also find out about our latest stock updates, promotional codes, events and competitions.
There is a link at the bottom of every page on our website to sign up.

Where can I find Muubaa Men’s wear?
Currently we don’t produce men’s wear.
 
Does Muubaa work with any affiliate networks?
Yes, we're currently integrated with Affiliate Window, Impact Radius, Commission Junction and TradeTracker.
 

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